Refund Policy

Last updated: 9 May 2026

When refunds apply

• The payment was charged but the operator did not credit the balance within 30 minutes (mobile) or 60 minutes (JioHome FTTH).
• A duplicate charge occurred due to a technical fault on our side.
• The transaction failed mid-process but funds were deducted.

Non-refundable cases

• Recharge was successfully credited to the operator account.
• Wrong number or wrong operator chosen by the user — please double-check before paying.
• User changed their mind after a successful recharge.

How to request

Email support@jioairmob.com with the order reference and a brief description. We aim to respond within 2 business days.

Processing time

Approved refunds are processed within 5–10 business days back to the original payment method.